Frequently Asked Questions
Everything you need to know about shopping with Townsends.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package after it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs fees and longer transit times.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I contact customer support if I have an issue?
Our team is available Monday through Friday via the contact form on our website or by emailing [email protected].