Returns & Exchanges

At Townsends, we stand behind the quality of our goods and offer a 30-day window for returns or exchanges on all items in their original condition. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient resolution process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.